Microsoft's Customer Relationship Management (CRM) solution was launched in January 2003. Since launch, the product has gained critical acclaim and is taking the market by storm with over 1.4 million users world-wide.
Microsoft CRM integrates with Microsoft's familiar Office software and other business systems to give employees a complete view of customer information.
The integration with Microsoft Office is particularly important, allowing staff to work work online or offline with access to sales functionality.
Microsoft Dynamics CRM's intuitive interface helps employees become productive fast, with little training. Easy to use wizards help users to customize Microsoft CRM to meet business requirements.
As world leaders in their field, Microsoft are investing very heavily in their CRM product, providing continual development and support backed up by a network of specialist partners such as The CRM Business.
In addition to localised, on-premise deployments, Microsoft Dynamics CRM can also be accessed as a hosted online service, removing the need for local servers and making it a very viable solution for businesses of all sizes.