Status CRMpact Member
Location USA
Contact Mark Isenhart
Connect Click Here To Contact

Key Clients 






Introducing Edgewater Technology

Edgewater is a full-service consulting firm that provides a unique combination of business advisory and technical services to help clients implement transformational projects that provide a high rate of return. Edgewater delivers services through both specifically tailored, product-based point solutions and classic management consulting that includes highly specialized vertical experience in Healthcare, Insurance, Hospitality, Manufacturing/Distribution, and other market industries.  Edgewater has been a Microsoft Gold partner for over 10 years and has extensive experience in Microsoft Dynamics AX, Microsoft Dynamics CRM, Microsoft Business Intelligence, SharePoint and other services for Microsoft technologies.

Solution Focus

Edgewater’s CRM consulting and solutions practice leads businesses through the CRM journey achieving both early ROI and the building blocks for subsequent phases.  We have built our CRM offerings around Microsoft Dynamics CRM, which provides an attractive total cost of ownership, extends our customer’s investments in Microsoft technologies, and provides flexibility to meet a wide variety of business needs. We have been successful where other implementers fail because we realize that the keys to successful CRM reside largely outside the boundaries of the software itself.  A summary of our Dynamics CRM industry verticals are listed below.

  • Insurance Policy 360

  • Hospitality Suite CRM

  • Healthcare HRM

  • Manufacturing

In additional to our industry vertical solutions,  Edgewater’s CRM project approach addresses the following key tasks in addition to configuring and rolling out the application itself:

  • Aligning the needs of the key stakeholders in Sales, Marketing, Finance, IT and Operations

  • Incorporating rigorous data cleansing into the initial CRM application load

  • Defining a sound data governance framework for customer, product and pricing data

  • Designing and build out dashboards and reports

  • Reengineering business processes and organizational interfaces to enable team selling

  • Designing appropriate and effective integration to financial and other enterprise systems

  • Creating and implementing an organizational change management plan to ensure that all users and stakeholders know how to work with the new system

  • Keeping all the moving parts converging on the goal of a successful CRM rollout with the guidance of experienced CRM Program and Project Managers